Last updated: 21 September 2026

1. About These Terms

Welcome to EdgePoint Solutions ("EdgePoint Solutions", "we", "us" or "our").

These Terms and Conditions govern your use of the EdgePoint Solutions website at https://edgepointsolutions.co.uk/ and the services we provide through or in connection with the website.

By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

These Terms and Conditions should be read together with our Privacy Policy and any separate service agreement, quotation, engagement letter or Data Processing Agreement that may apply to services provided to you.

2. Our Services

EdgePoint Solutions provides professional administrative and document-support services primarily for healthcare professionals and organisations in the UK.

Our services may include:

  • Medical report writing support

  • Medical report formatting

  • Medical report proofreading

  • Medical report editing

  • Clinical correspondence formatting

  • Report transcription and document preparation, where agreed

  • Quality and consistency checks

  • Administrative support relating to medical documentation

  • Other related document and administrative services agreed with the client

The exact services provided, scope of work, turnaround time and fees will be agreed with the client before work begins.

3. Nature of Our Services

EdgePoint Solutions provides administrative, document preparation, proofreading, editing and formatting support.

We do not provide medical diagnosis, clinical advice, treatment recommendations or independent clinical opinions.

Where we work on a medical report or other clinical document, the clinical content, conclusions, opinions and professional judgments remain the responsibility of the relevant healthcare professional.

Our role is to support the preparation and presentation of documentation in accordance with the instructions provided by the client.

Unless expressly agreed otherwise in writing, EdgePoint Solutions does not independently verify the clinical accuracy, diagnosis, investigation results, treatment decisions or professional opinions contained within a document.

4. Client Responsibilities

Clients are responsible for providing accurate, complete and appropriate information and instructions required for us to perform the agreed services.

The client remains responsible for:

  • The clinical content of reports;

  • The accuracy of clinical findings and conclusions;

  • Ensuring that appropriate consent, authority or other lawful basis exists for providing information to us;

  • Reviewing documents before they are issued, signed or relied upon;

  • Ensuring that reports comply with any professional, regulatory, contractual or organisational requirements applicable to the client.

We may request clarification where instructions or information provided to us are incomplete, unclear or inconsistent.

5. Confidentiality

We understand that medical documentation may contain confidential and sensitive information.

EdgePoint Solutions will treat client information and documents as confidential and will only use or disclose information as necessary to provide the agreed services, comply with applicable law, or as otherwise authorised by the client.

We will take appropriate organisational and technical measures appropriate to the nature and risks of the information we process.

Where we process personal data on behalf of a client, the respective responsibilities of the parties will be determined in accordance with applicable data-protection legislation and, where required, a separate written Data Processing Agreement.

6. Data Protection

EdgePoint Solutions takes data protection and information security seriously.

Where personal data is processed in connection with our services, we will comply with applicable UK data-protection legislation, including the UK GDPR and Data Protection Act 2018, where applicable.

Depending on the circumstances, EdgePoint Solutions may act as a data processor on behalf of a healthcare professional, practice, clinic or organisation. In other circumstances, we may act as a data controller for information relating to our own business operations.

The precise roles and responsibilities will depend on the nature of the processing.

Where EdgePoint Solutions acts as a processor, the relevant processing arrangements will be documented in an appropriate written agreement where required by law.

For further information about how we collect and use personal data, please see our Privacy Policy.

7. Medical and Patient Information

Clients should only provide patient or other sensitive information through communication channels and systems that have been agreed as appropriate for the service.

Clients should avoid sending unnecessary patient information.

Where patient information is required for the agreed service, the client remains responsible for ensuring that the disclosure and processing of that information are lawful and appropriate.

EdgePoint Solutions will only use such information for the agreed purpose and in accordance with applicable contractual and data-protection requirements.

8. Accuracy and Quality

We aim to provide accurate, consistent and professionally presented documents.

However, proofreading, editing and formatting services do not replace the client's final professional review.

Clients should carefully review completed documents before signing, submitting, issuing or relying upon them.

Unless expressly agreed otherwise, EdgePoint Solutions does not guarantee that a document will satisfy every requirement of a particular NHS organisation, court, regulator, insurer, professional body or other third party.

9. Turnaround Times

Any turnaround time provided by EdgePoint Solutions is an estimate unless expressly agreed as a fixed deadline in writing.

Turnaround times may be affected by:

  • The volume or complexity of the work;

  • Delays in receiving information or instructions;

  • Requests for revisions;

  • Technical problems;

  • Circumstances outside our reasonable control.

Where a specific deadline is important, clients should confirm this with us before work begins.

10. Fees and Payment

Fees will be communicated to the client before work begins or otherwise agreed in writing.

Unless otherwise agreed:

  • Invoices are payable within the period stated on the invoice;

  • Additional work outside the agreed scope may incur additional charges;

  • Significant changes to the client's instructions may require a revised quotation;

  • Any applicable taxes or charges will be identified where relevant.

We reserve the right to suspend further work where invoices remain unpaid after the agreed payment period.

11. Revisions and Corrections

Where a document has been prepared according to the client's instructions, reasonable corrections relating to our formatting, proofreading or agreed editing work may be addressed within the agreed service.

Changes to the underlying clinical content or substantial changes to the original instructions may constitute additional work.

12. Intellectual Property

Unless otherwise agreed in writing, EdgePoint Solutions retains ownership of its own templates, formatting systems, processes, methodologies, business materials and other intellectual property used to provide the service.

The client retains ownership of the clinical information, documents and materials supplied by the client.

Once agreed fees have been paid, the client may use the completed document for its intended professional purpose.

Nothing in these Terms transfers ownership of the client's underlying clinical records or intellectual property to EdgePoint Solutions.

13. Website Content

The information provided on this website is intended for general information about EdgePoint Solutions and its services.

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all website content will always be complete, accurate, current or free from errors.

Website content should not be interpreted as medical, legal, regulatory or professional advice.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.

15. Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience and information only. EdgePoint Solutions does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.

Your use of third-party websites is subject to the terms and policies of those websites.

16. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, preferences or other purposes.

Where applicable, non-essential cookies will only be used in accordance with applicable consent requirements.

For more information, please refer to our Cookie Policy.

17. Marketing Communications

We may contact existing clients or prospective business clients about EdgePoint Solutions services where permitted by applicable law.

You may opt out of marketing communications at any time by contacting us at:

info@edgepointsolutions.co.uk

18. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or limit.

Subject to the above, EdgePoint Solutions will not be responsible for losses arising from:

  • Information or instructions supplied incorrectly by the client;

  • The client's failure to review or approve a completed document;

  • Clinical decisions made by the client or another healthcare professional;

  • Unauthorised use of completed documents;

  • Delays caused by information or instructions not being supplied on time;

  • Events outside our reasonable control.

Nothing in these Terms is intended to remove or restrict any rights or remedies that cannot legally be excluded.

19. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control.

Such circumstances may include serious technical failures, cyber incidents, telecommunications or internet failures, power failures, natural disasters, government action, industrial disputes or other events that could not reasonably have been anticipated or prevented.

20. Suspension or Termination

We may suspend or terminate access to our website or services where reasonably necessary, including where:

  • A client materially breaches these Terms;

  • Payment remains overdue;

  • We reasonably believe that continued access could create a security, legal or regulatory risk;

  • Services are being used for an unlawful purpose.

Any outstanding amounts properly due for services already provided will remain payable.

21. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website, legal requirements or business practices.

The latest version will be published on this page with the date of the most recent update.

Your continued use of the website following publication of updated terms constitutes acceptance of the updated terms to the extent permitted by law.

22. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes relating to these Terms and Conditions or the use of our website will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

23. Contact Us

If you have any questions about these Terms and Conditions, our services or the handling of information, please contact:

EdgePoint Solutions
Website: https://edgepointsolutions.co.uk/
Email: info@edgepointsolutions.co.uk

Terms & Conditions